RMS Easy Read Service Agreement Description

  • Participant’s Details

  • WHAT IS A SERVICE AGREEMENT?

    • Service Agreement is a document.
      It is for you and your service provider.
      The service provider is the person or organisation that provides you with supports.
    • The document says that you both agree about the services you are going to receive.
    • When you have agreed, you both sign the document.
    • The Service Agreement is a good way to make sure you receive the services that are right for you.
    • And having a Service Agreement is a helpful way to make sure you have everything in writing if any problems occur.
  • What should the Service Agreement include?

    • The Service Agreement should include information about the supports you receive.
    • Talk to us about your supports. Tell us:
      • What type of supports you need,
      • How you want the supports,
      • Who you want to work with you,
      • When you need supports,
      • How long you will need the supports
    • What is expected of you -This is about your responsibilities. What is expected of your service provider.
    • How you can end or change the Agreement. What you can do if any problems occur.
    • Costs
      • How much the service costs
      • When you pay
      • How to pay
    • Provider will talk to let you know: your rights
      • what supports will be provided
      • your responsibilities
      • their responsibilities
      • their responsibilities
      • Of any considerations (if required)
    • Together we will:
      • Consult and talk to each other
      • Write the agreement
  • When do you sign the agreement?

    • After you or your trusted has person has read the agreement.
    • After you or your trusted person is happy that the agreement meets your need and that you have had your say.
    • After provider agrees with what is written.
    • Sign the agreement if you are happy to agree to what is written.
      Once you have signed, provider will sign.
    • You will be given a copy of the Service Agreement.
    • Don't forget to keep a copy of your Service Agreement in a safe place.